Ex-CIA digital media analyst, Martin Gurri, explored the politics of negation in 2014 and updated his thesis in 2018 in The Revolt of the Public.
The major thesis is that while the public becomes more highly networked and integrated with each other, elites have remained about as removed as they were pre-internet. This high visibility highlights their many failures, creates widespread distrust in their authority, and enables various revolts against the status quo in the form of (usually unreasonable) demands. The typical elite response is bewilderment and indignation. The savvy elite response is joining the public in blaming the leaders, the bureaucracy, or whatever malevolent force it is, and denouncing the system they are apart of.
Chesterton’s quip about love gains new meaning when the concept of neighbor becomes everyone we encounter on and because of the internet. “The Bible tells us to love our neighbors, and also to love our enemies; probably because they are generally the same people,” (Illustrated London News, July 16, 1910). This is why Christians are known for their calm and loving presence in the midst of Facebook flame wars…
The key, I believe, to getting the most out of this book, is to avoid thinking about the book in terms of our own favored political armies, and instead to focus on our personal self-adaptation. A noisier world is upon us. Living well within it is the challenge. The movements of today flash out like solar flares. Suddenly a mass of people can turn against an election, or a particular company, a particular minority, a city government, a court, a religion or a statue, a sector of the economy, or a nation. Indeed, anyone can be a besieger and anyone can be besieged by a suddenly formed public. And since criticism is cheap and available, we tend to engage in it too and judge ourselves vigilant and intelligent for seeing all the wrong.
Chesterton’s response is that “what embitters the world is not excess of criticism, but an absence of self-criticism,” (“On Bright Old Things and Other Things,” Sidelights on New London and Newer New York). For if we fail to see our own failures, we will fail to forgive others their own. Martin Gurri’s response adds a little more detail than this. Building trust across a nation built on traditional brick-and-mortar hierarchies requires humility, integrity, and openness. He spells this out as the only way forward for systems to appear legitimate in a highly connected world.
I am concerned with how to build trust in an age of distrust. How to build well and offer a positive vision despite all noise, much of it vile. Martin Gurri’s book lays out a solid analysis of one level of the forces at work, but there are many others. Ideology, economy, laws and culture still matter. However all of these are influenced by the lightning fast information age.
Fortunately integrity in the internet age is about the same as integrity has always been, we just have to use the new tools to fulfill it. At the personal level: never lie, explain your reasons for what you’re doing/believing, be open about the good you wish to do, be open for input, strive for virtue, take responsibility for your actions. In your organizations, serve your clients and colleagues, take responsibility for their good, encourage them to also strive for virtue, be open for input, create goals (and be led by them!), and never lie.